Privacy Policy

Datamark Identification is committed to providing you with the highest levels of customer service. This includes protecting your privacy. Datamark Identification is bound by the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information.

Set out below is information that Datamark Identification is required to communicate to its customers. Datamark Identification recommends that you keep this information for future reference.

Personal Information

Personal information held by Datamark Identification may include your name, date of birth, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, and your Datamark Identification username or password.

If you choose not to provide certain personal information (e.g. your contact information), Datamark Identification may not be able to provide you with the services you require, or the level of service on which Datamark Identification prides itself.

Occasionally, you may need to provide personal information about other individuals to Datamark Identification (e.g. registering a co-employee for a Datamark Identification account). If so, Datamark Identification relies on you to inform those individuals that you are providing their personal information to Datamark Identification and to advise them that Datamark Identification can be contacted for further information (see ‘How to contact us’ below).

Collection Of Personal Information

Datamark Identification collects personal information in a number of ways, including:

  • directly from you, when you provide information by phone or in application forms, or when you submit your personal details through Datamark Identification’s web site (e.g. during account registration);
  • from publicly available sources of information;
  • from Datamark Identification’s own records from your previous dealings with us; or
  • when legally required to do so.

Usage of Personal Information

Your personal information may be used to:

  • verify your identity;
  • assist you to subscribe to Datamark Identification’s services;
  • provide the services you require;
  • administer and manage those services;
  • inform you of ways the products and services provided to you could be improved;
  • conduct appropriate checks for credit-worthiness and for fraud;
  • research and develop Datamark Identification’s products and services; and
  • gain an understanding of your information and communication needs in order for Datamark Identification to provide you with a better service.

Also, your personal information is collected so that Datamark Identification can promote and market its products to you (including by way of direct mail and telemarketing). Datamark Identification does this to keep you informed of its products, services and special offers. If you do not wish Datamark Identification to promote and market its products, services and special offers to you, please call 1300 657 633.In relation to marketing and promotional material sent via email, Datamark Identification will send such material only if you elect to receive it (i.e. opt-in) or if it is provided in response to your request. You can indicate your opt-in preference at the time you register for an account with Datamark Identification.

Datamark Identification’s Website

Datamark Identification provides products and services via its web site. When you visit Datamark Identification’s site, its web servers record anonymous information such as the time, date and URL of the request. This information assists Datamark Identification to improve the structure of its web site and monitor its performance.

Datamark Identification uses cookies on its web site. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web site may place on your computer. Usually, cookies are used as a means for Datamark Identification’s web site to remember your preferences. As such, cookies are designed to improve your experience of Datamark Identification’s web site.

In some cases, cookies may collect and store personal information about you. Datamark Identification extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.

Datamark Identification also uses permanent cookies to enable basic web traffic analysis using Google Analytics (showing us which areas of the site are popular and those that are not often visited, this allows us to prioritise our enhancements to our website).

Datamark Identification uses remarketing with Google Adwords and Analytics to display content specific advertisements to visitors that have previously visited our site when those visitors go to other websites that have the Google Display Network implemented.

Datamark Identification do use some cookies from trusted 3rd party sources to enable us to provide you with certain features on our website, for example our live chat facility which is provided, uses cookies to enable the chat software to work.

Removing some of our cookies may seriously disrupt your use of the site. You can always come back to this Privacy Policy at any time and change your preferences. You will find a link to this policy at the bottom of all of our web pages.

Datamark Identification also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Datamark Identification collects and manages IP addresses as part of the service of providing internet session management and for security purposes.